Last Updated: September 26, 2026

Sdhisod values ​​your privacy and is committed to protecting the personal information you provide when visiting our website, browsing products, placing orders, or contacting us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit Sdhisod.com (hereinafter referred to as the "Website") or use our related services, as well as how you can manage your privacy rights.

In this policy, "Sdhisod," "we," or "our" refers to Sdhisod.com, and "you" or "your" refers to the individual visiting the Website, purchasing products, creating an account, contacting us, or otherwise using our services. Please read this Privacy Policy carefully before using the Website. By accessing or using the Website, you acknowledge that you have read this policy. For processing activities requiring your consent, we will obtain such consent in accordance with applicable laws.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, service adjustments, technological developments, or applicable laws and regulations. When updates occur, we will post the revised policy on this page and update the "Last Updated Date" at the top accordingly. For material changes requiring separate notification or consent under applicable laws, we will take appropriate measures in accordance with relevant regulations.

We encourage you to review this page periodically to stay informed about how we protect your personal information. Updated policies apply from the date of publication or the effective date specified therein, unless otherwise required by applicable law.

How We Collect and Use Your Personal Information

We collect and process necessary personal information based on how you interact with the Website and the specific services you use. Our primary purposes for collecting personal information include processing orders, arranging product delivery, providing customer support, maintaining the proper functioning of the Website, improving the shopping experience, and fulfilling applicable legal obligations. We adhere to the principle of necessity, processing personal information only to the extent required to achieve the relevant purposes and determining the appropriate legal basis for processing in accordance with applicable laws. 

Information You Voluntarily Provide

When you browse products, place orders, create an account, or contact us, you may voluntarily provide the following information:

• Contact Information: Name, email address, phone number, and other necessary contact details.
• Order Information: Purchased items, order number, billing address, shipping address, order amount, order status, and related transaction records.
• Account Information: Username, login credentials, and information required to maintain account security.
• Customer Service Information: Content provided when inquiring about products, checking order status, requesting returns or exchanges, or seeking after-sales assistance.
• Other Voluntarily Provided Information: Information you provide when filling out forms, submitting feedback, or participating in website-related activities.

You may choose not to provide certain information; however, if that information is necessary to complete an order, arrange delivery, or provide specific services, we may be unable to process your request.

Automatically Collected Information

When you visit or use this website, we and our authorized service providers may collect certain device and usage information via server logs, cookies, or similar technologies. This information may include:

• IP address and approximate geographic location;
• Browser type, device type, and operating system;
• Pages visited, browsing history, and time spent on pages;
• Referral sources, click records, and website interaction data;
• Website operation logs, error messages, and security-related data.

We may use this information to maintain website operations, analyze traffic, troubleshoot technical issues, prevent suspicious activity, and improve website functionality and user experience. The specific information collected depends on your device settings, browser settings, and the technologies actually enabled on this website.

Information Obtained from Third Parties

To provide comprehensive shopping and after-sales services, we may obtain necessary information from third parties acting on our behalf, such as:

• Payment Service Providers: Information used to confirm payment status, process transactions, and assist in resolving payment-related issues
• Logistics Service Providers: Information used to arrange delivery, track shipment status, handle delivery exceptions, and confirm package delivery.
• Website technology and analytics service providers: Information used for website operations, performance analysis, troubleshooting, and security maintenance.
• Customer support service providers: Information used to assist with customer inquiries, order issues, and after-sales requests.

Third-party collection and processing of information may also be subject to their own privacy policies. We take reasonable measures to manage the use of such information in accordance with our actual business relationships and applicable laws.

How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

Processing Orders and Providing Services

We use necessary personal information to process your purchase requests, confirm payments, arrange shipments, provide tracking information, and handle returns, exchanges, refunds, and other order-related matters.

Managing Accounts

If you create an account on our website, we may use the relevant information to maintain your account, verify logins, manage account settings, and enable you to view order history or use other account features.

Providing Customer Support

When you contact us via email or other available channels, we use the information you provide to understand issues, verify order details, respond to inquiries, and assist in resolving matters related to delivery, payment, or after-sales service.

Improving the Website and Shopping Experience

We may analyze website visits and usage patterns to identify technical issues, improve page functionality, optimize the shopping process, and understand how users interact with the site. To the extent permitted by applicable law, we may also use aggregated or de-identified data for statistical analysis to help improve our services.

Sending Necessary Service Notifications

We may send you—via email or other necessary channels—order confirmations, payment status updates, shipping notifications, tracking updates, after-sales resolution details, account security alerts, and policy change notifications. These communications are essential to the provision of our services. Even if you opt out of receiving marketing communications, we may still send you these necessary notifications when required.

Marketing and Promotions

Where permitted by applicable law and subject to obtaining necessary authorizations, we may use your contact information or shopping preferences to send you updates on new products, promotional offers, and other marketing content. You may opt out of receiving such communications by using the unsubscribe link in our marketing emails or by contacting us directly. Opting out of marketing communications will not affect our ability to send you necessary order- and service-related notifications. 

Maintaining Website Security and Preventing Fraud

We may use necessary information to identify unusual logins, suspicious transactions, malicious access, and other potential security risks in order to protect the security of our customers, the website, and related services.

Fulfilling Legal Obligations

Where required by applicable law, we may process or disclose necessary information to fulfill legal obligations, respond to lawful government or judicial requests, resolve disputes, or protect the legitimate interests of ourselves and other relevant parties.

Cookies and Similar Technologies

This website may use cookies, pixels, and other similar technologies to support the proper functioning of the website, remember your preferences, analyze site traffic, and—where applicable—assist with marketing activities. Cookies are small data files stored by the website on your browser or device that help the website recognize your browser and retain certain settings.

How We Use Cookies

We may use cookies for the following purposes:

• Essential Functions: Supporting the shopping cart, checkout process, account login, and other basic website functions.
• Preferences: Remembering language, browsing preferences, or other saved settings.
• Website Analytics: Understanding website traffic, page performance, and user interactions to improve our services.
• Marketing Functions: Measuring the effectiveness of promotional activities where applicable, or providing content and advertisements tailored to your interests based on relevant authorizations.

Different types of cookies may be set by us or by authorized third parties. The specific cookies used depend on the features and services enabled on the website.

How to Manage Cookies

You can manage, delete, or restrict cookies through your browser settings. You may also adjust your choices via relevant settings if a cookie preference management tool is provided on this website. Please note that disabling certain essential cookies may affect the proper functioning of features such as the shopping cart, account login, or checkout. Browser cookie settings are not identical to advertising privacy settings. Restricting cookies does not necessarily prevent all forms of data collection or third-party information processing.

Global Privacy Control

If this website supports Global Privacy Control signals, we will recognize and process relevant opt-out requests to the extent required by applicable law.

The specific scope of Global Privacy Control application may depend on your location, browser settings, and the device or browser associated with the signal. You can learn how to enable this feature through your browser's privacy settings. 

How We Disclose Your Personal Information

We will not disclose your personal information without a lawful basis. To achieve the purposes described in this policy, we may provide relevant information to the following categories of recipients to the extent necessary:

Service Providers

We may provide necessary information to third parties that provide services on our behalf, including:

• Payment processing service providers;
• Logistics, transportation, and delivery service providers;
• Website hosting, technical maintenance, and information security service providers;
• Website analytics and performance monitoring service providers;
• Customer support and related business service providers.

These third parties process information only to the extent necessary to provide the relevant services and assume corresponding responsibilities in accordance with applicable laws and relevant agreements.

Business and Marketing Partners

If we conduct marketing or promotional activities, we may share limited information with relevant partners where permitted by applicable law and where necessary authorizations have been obtained. For information sharing or targeted advertising activities that require consent or allow for opt-outs under applicable law, we will provide appropriate choice mechanisms in accordance with relevant requirements.

Legal Requirements or Protection of Legitimate Interests

Where permitted or required by law, we may disclose necessary information to government agencies, regulatory bodies, judicial authorities, or other competent bodies to respond to lawful requests, fulfill legal obligations, investigate suspected illegal activities, or protect the safety of individuals and services.

Business Transfers

In the event of a merger, acquisition, restructuring, asset transfer, or other similar business transaction, your personal information may be transferred as part of the relevant business. We will take necessary measures to protect your personal information in accordance with applicable law and provide relevant notifications or obtain consent where required.

Other Disclosures Authorized by You

We may process information in accordance with your authorization when you explicitly request us to provide information to a specific third party or consent to such disclosure as required by law.

Categories and Scope of Use of Personal Information

Depending on how you interact with this website, we may process the following categories of personal information:

• Identity and Contact Information: Name, email address, phone number, and other necessary contact details.
• Order and Transaction Information: Product orders, payment status, billing information, delivery information, and transaction records.
• Account Information: Username, account settings, and security-related information.
• Internet and Device Information: IP address, browser information, device details, access logs, and website interaction data.
• Customer Support Information: Inquiries, after-sales requests, related communication records, and attachments you voluntarily provide.
• Approximate Location Data: Approximate geographic location inferred from IP addresses or other relevant information, where technically feasible and necessary.

We may share the aforementioned information with service providers, relevant partners, or legally authorized entities listed in this policy, as required by specific business needs. We do not collect or use sensitive personal information solely for the purpose of inferring your personal characteristics. For sensitive personal information requiring additional protection under applicable laws, we will obtain necessary authorizations, limit the scope of use, and implement appropriate protective measures in accordance with relevant requirements.

User Comments and Public Content

If this website offers features for product reviews, feedback, or other public content, the information you submit may be visible to other visitors. Before posting public comments or content, please carefully consider whether they contain your name, contact details, order information, or other personal information you do not wish to disclose publicly.

We cannot fully control how other users utilize the information you voluntarily make public. Therefore, we advise you to avoid posting sensitive or confidential content in public areas. You may contact us if you wish to delete or modify content you have posted; we will evaluate and process your request based on website functionality, actual circumstances, and applicable laws.

Third-Party Websites and External Links

This website may contain links to third-party websites, payment platforms, logistics tracking pages, or other external services. When you access third-party websites via these links, those sites may collect and use your information in accordance with their own privacy policies. We do not have full control over the operations, information security measures, or privacy practices of third-party websites.

We recommend that you carefully read the privacy policies and relevant terms of third-party sites before submitting personal information to them. The inclusion of external links on this website does not imply that we endorse or guarantee all services, content, or privacy practices of those third parties.

Privacy of Minors

This website primarily offers products and related services to consumers with the legal capacity to act; it is not specifically directed at minors under the age of eighteen. We do not knowingly collect personal information from minors who are entitled to special protection under applicable laws. If we discover that we have collected personal information from a minor without the necessary authorization or in a manner inconsistent with applicable legal requirements, we will take reasonable steps—based on the specific circumstances and in accordance with applicable laws—to verify the situation and either delete the relevant information or restrict its processing.

If you are the parent or legal guardian of a minor and believe that the minor has provided us with personal information without appropriate authorization, please contact us via email. Upon verifying the relevant circumstances, we will promptly address your request in accordance with applicable laws.

Security and Retention of Personal Information

Information Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, loss, misuse, or improper modification. Such measures may include access control, security monitoring, system maintenance, and other information protection measures.

While we strive to protect your information, no method of internet transmission or electronic storage is absolutely secure. Therefore, we cannot guarantee that any method of information transmission or storage is entirely risk-free in all circumstances. We advise you to safeguard your account login credentials, refrain from sharing your password with others, and log out of your account promptly after using public devices.

Information Retention Period

We retain personal information only for the period reasonably necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. Specific retention periods may depend on:

• Requirements for order processing, delivery, and after-sales services;
• Needs related to account maintenance and security management;
• Tax, accounting, and other statutory record-keeping requirements;
• Needs related to resolving disputes, investigating anomalous transactions, or protecting legitimate interests.

When the information is no longer required, we will take measures such as deletion, anonymization, or other appropriate actions, in accordance with the specific circumstances and applicable laws.

Your Privacy Rights

Depending on your country or region and applicable privacy laws, you may have some or all of the following rights:

Right of Access and Information

You may request to know whether we hold your personal information, as well as the categories of such information, the purposes of its use, and details regarding its disclosure.

Right to Deletion

Subject to legal requirements, you may request the deletion of the personal information we hold. We may be unable to immediately delete information that we are legally required to retain or for which there is another legitimate basis for retention.

Right to Correction

If you believe the personal information we hold is inaccurate or incomplete, you may request that we correct or supplement the information.

Right to Data Portability

Where applicable law provides, you may request to obtain a copy of certain personal information in a suitable format or request that such information be transferred to another service provider.

Right to Opt Out of Specific Processing Activities

Depending on applicable law, you may have the right to opt out of specific processing activities, such as the sale or sharing of personal information or its use for targeted advertising. If relevant rights apply to you, you may submit a request via the privacy settings provided on the website or by using the contact details listed in this policy.

Withdrawal of Consent

If we process personal information based on your consent, you may withdraw that consent to the extent permitted by applicable law. Withdrawing consent does not affect the lawfulness of processing activities carried out based on valid consent prior to the withdrawal.

Restriction of or Objection to Processing

Where provided for by applicable law, you may request to restrict the processing of certain personal information or object to specific processing activities.

Right to Appeal

If we deny your request regarding privacy rights and applicable law grants you the right to appeal, you may lodge an appeal based on the explanation of the outcome we provide or in accordance with local legal requirements.

Managing Marketing Communications

You may request to stop receiving promotional information at any time by using the unsubscribe link in marketing emails or by emailing our customer service address. After unsubscribing, we may still send you non-marketing information necessary for orders, account security, after-sales service, or legal obligations.

How to Exercise Your Privacy Rights

If you wish to access, correct, delete, or obtain a copy of your personal information, or object to specific data processing activities, please contact us via email.

To protect the security of your information, we may need to verify your identity before processing your request—for example, by confirming your registered email address or relevant order details.

Where permitted by applicable law, you may also authorize another person to submit a request on your behalf. We may require reasonable proof of authorization and take necessary measures to verify the authenticity of the request.

We will process your request within the timeframes prescribed by applicable law. If we are unable to fully fulfill your request due to legal requirements, failure to verify your identity, or other legitimate reasons, we will explain the reasons to you to the extent possible.

We will not treat you unfairly simply because you exercise your privacy rights in accordance with the law.

International Data Transfer

As this website serves customers across various countries and regions, some of the technology, payment, logistics, or other service providers we use may be located outside your place of residence.

Consequently, to the extent necessary to provide our services, your personal information may be transferred to, stored in, or processed by service providers in other countries or regions. Data protection laws in these regions may differ from the regulations in your location. 

Regarding relevant international data transfers, we will take necessary measures in accordance with applicable laws—such as utilizing appropriate contractual safeguards, assessing the recipient's data protection measures, or relying on other legally recognized transfer mechanisms.

Where applicable laws require additional safeguards or authorizations, we will comply with such requirements.

Applicable Laws and Data Controller

Sdhisod respects and protects users' personal data and processes such data in accordance with applicable Hong Kong laws and other relevant data protection regulations. To the extent required by applicable law, Sdhisod is responsible for determining the purposes and means of processing personal data and takes reasonable measures to ensure the security of such data.

In the event of any conflict between the terms of this Privacy Policy and the mandatory provisions of applicable law, the relevant legal provisions shall prevail.

Contact Us

We value your privacy. If you have any questions regarding this Privacy Policy, our handling of personal information, or your privacy rights, please contact us at factor@sdhisod.com.

Please provide as much detail as possible regarding your question or request so that we can accurately understand the situation and assist you. We take every privacy-related inquiry seriously and will handle them in accordance with applicable laws and regulations.