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Returns and Exchanges

We want you to be satisfied with every purchase you make at Sdhisod. If the item you receive does not meet your expectations, you may request a return or exchange in accordance with the following policy. To ensure a smooth process, please read the relevant terms carefully before submitting your request.



Return and Exchange Period

You may submit a return or exchange request within 30 days of receiving the item. The item should be in good condition and, as far as possible, meet the following criteria:

  • The item is free from damage caused by misuse, accidents, or human error.
  • The item itself, along with any included accessories, free gifts, and other package contents, is complete.
  • The original packaging, product manual, and related attachments are all present.
  • The item shows no signs of use that would significantly affect resale and meets the conditions for return or exchange specified in this policy.

To ensure your request is processed smoothly, please keep the original packaging and all included items safe until the return is completed.



Situations Not Eligible for Return or Exchange

Return or exchange requests may not be approved in the following situations:

  • The item is damaged due to misuse, accidents, or human error.
  • The request is made after the stipulated 30-day period.
  • The item, included accessories, free gifts, or necessary packaging are missing.
  • The item malfunctions or is damaged due to failure to follow usage or care instructions.
  • The item has obvious scratches, stains, signs of wear, or other issues affecting resale that do not qualify as quality defects eligible for return or exchange.

If the item you receive has quality issues, was damaged during shipping, or is the wrong item, please contact us promptly. We will verify the situation and assist you with the resolution.



Special Notes

To ensure the integrity of returned items and to handle every return request fairly, we will inspect the actual condition of the item upon receipt. If any of the following conditions apply, a reasonable deduction for loss of value or associated processing fees may be made, depending on the specific circumstances:

  • Original packaging, gift boxes, protective materials, or included accessories are damaged or missing, affecting the item's integrity or resale value.
  • The item shows signs of use, scratches, stains, or other damage beyond what would occur during a normal inspection.
  • The item's original functionality, appearance, or usability has been compromised due to improper handling.
  • There are other conditions affecting the item's value or resale potential.

If any deductions are necessary, we will assess the item's actual condition and explain the specific reasons and costs to you. All deductions will comply with applicable laws, regulations, and this website's policies.



Return and Exchange Process

To ensure your return or exchange request is handled correctly, please follow these steps:

Contact Customer Service: Contact us via email, providing your order number, item details, and the reason for the return or exchange. If the item is damaged or has quality issues, please include relevant photos.

Wait for Confirmation: After reviewing your request, our customer service team will explain the next steps and return requirements.

Ship the Item Back: Carefully pack the item according to the instructions provided by customer service and ship it to the designated return address. Please do not ship the item back before receiving confirmation, as this may delay processing.

Item Inspection: Upon receipt, we will inspect the actual condition of the returned item and any included accessories.

Processing Completion: Once approved, we typically process refunds or exchanges within 3–7 business days.


Return Address: UNIT 411E6, 4/F., POLY CENTRE, 15 YIP FUNG ST.,FANLING,

HONG KONG

Please note that items shipped back without prior confirmation from customer service may not be processed promptly. We recommend keeping the tracking number and shipping receipt for your records.



Refund Methods and Processing Time

Once approved, refunds are typically issued to the original payment method used. The time it takes for the refund to appear in your account depends on the payment provider, issuing bank, and processing procedures; this generally takes 5–10 business days.

If the returned item does not meet the return criteria, we will contact you via email to explain the inspection results and available options.

Please note that the time required to process the refund may differ from the time it takes for the funds to actually be credited to your account by your bank or payment provider. 



Shipping Costs for Returns and Exchanges

Shipping costs for returns and exchanges are determined based on the reason for the request and the specific circumstances:

  • Product Quality Issues: If a quality issue with the product itself is verified, we will cover the shipping costs associated with the return or exchange.
  • Shipping Damage or Incorrect Items: If the product is damaged during transit or the item received does not match your order, please contact us promptly. Once verified, we will cover the relevant handling and shipping costs.
  • Returns and exchanges for personal reasons: If you request a return or exchange due to personal preference, choosing the wrong product, or changing your purchase decision, you will usually be responsible for the return shipping costs.

In special circumstances, we will explain the relevant arrangements when processing your request.



Contact Us

If you have any questions regarding returns, exchanges, refunds, or related policies, please feel free to contact our customer service team at factor@sdhisod.com. Please include your order number and a description of the issue so that we can assist you more efficiently.

We typically respond to inquiries within 24 business hours and will do our best to help resolve any issues.