Returns and Exchanges

Thank you for choosing our products. If you are not satisfied with your purchase, we will do our best to provide you with convenient return and exchange services. Please read the following policy before applying for a return or exchange.

Return and Exchange Period

You can apply for a return or exchange within 30 days of receiving the goods.

The goods must be in good condition and meet the following conditions:

• No damage caused by human error;

• The goods, accessories, and gifts are complete;

• The packaging box, instruction manual, and all accessories are complete;

• It does not affect resale.

Unacceptable Return and Exchange Conditions

Returns or exchanges may not be processed in the following situations:

• The goods are damaged due to human error;

• The return or exchange period has expired;

• The goods are missing accessories, packaging, or gifts;

• The product malfunctions due to improper use;

• The appearance is worn, scratched, or soiled due to personal reasons.

Special Notes

To ensure the resaleability of the product, we will charge a processing fee based on the following circumstances:

• The outer packaging, gift box, or packaging materials are damaged, missing, or affect resale due to customer reasons;

• The included thermal printing film has been used or opened;

• The memory card accompanying the product still contains photos, videos, or other files, and all content has not been cleared before return;

• The product shows other signs of use that affect resale.

Related fees will be assessed based on the actual condition of the product and deducted from the refund amount.

Return Process

1. Contact our customer service team and provide your order number and reason for return.

2. After customer service approval, we will provide you with return instructions.

3. Please pack the product properly and return it according to the instructions.

4. After receiving and inspecting the product, we will complete the refund or exchange process within 3–7 business days.

Return Address:

(Please do not return the item directly; returns without customer service confirmation may not be accepted.)

Refund Method

Refunds will be processed using your original payment method.

Arrival times may vary depending on the payment institution, generally taking 5-10 business days.

If the returned item does not meet the return conditions, we will contact you to explain the specific situation.

Shipping Costs

For returns or exchanges due to product quality issues, shipping damage, or incorrect item delivery, we will cover the relevant shipping costs.

For returns or exchanges due to personal reasons (such as dislike, wrong purchase, change of mind, etc.), the return shipping costs will be borne by the customer.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer service team.

Customer Service Email: factor@sdhisod.com

We will respond to your inquiry within 24 business hours.