Terms & Conditions

Overview

This website is operated by Sdhisod. References to "Sdhisod," "we," or "our" in these Terms of Service refer to Sdhisod.com and the entity operating the website. This website provides users with product browsing, online shopping, order processing, customer support, and other related services.

By visiting this website, browsing products, creating an account, or making a purchase, you acknowledge that you have read and understood these Terms of Service and agree to comply with them—to the extent permitted by applicable law—as well as the Privacy Policy, Shipping Policy, Return and Exchange Policy, and other applicable rules published on this website.

These Terms of Service apply to visitors, registered users, purchasers, and anyone else using the services of this website.

Please read these terms carefully before using the website or placing an order. If you do not agree with any part of these terms, please discontinue use of the relevant services. Unless otherwise stated, any new features or services added to the website are also subject to these Terms of Service.

We may update these terms due to business developments, changes in website functionality, or legal requirements. Updated terms will be posted on this page with the corresponding date of update. Changes to the terms do not affect existing rights protected by applicable law. Your continued use of the website following an update constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

Conditions for Using the Online Store

By using this website, you confirm that you have reached the age required to enter into such transactions under applicable law and possess the necessary legal capacity to do so.

Some products on this website are related to the use and collection of tobacco pipes. You are responsible for ensuring that the purchase, possession, and use of these products comply with the laws, regulations, and age restrictions of your country or region. We do not intend for these Terms of Service to circumvent legal restrictions regarding the purchase or use of products by minors.

You may not use this website or the products purchased through it for any illegal purpose, nor may you use the website in a manner that violates applicable laws, infringes upon the rights of third parties, or harms the interests of others.

You may not upload, transmit, or introduce viruses, malware, or other code that could damage the website, user devices, or network security. In the event of a violation of these Terms, we may take reasonable measures—such as restricting access, cancelling relevant orders, or terminating services—depending on the nature of the violation and applicable laws.

General Terms

To the extent permitted by applicable law, we may restrict, suspend, or refuse to provide certain services based on reasonable business, security, risk control, or compliance requirements.

You acknowledge that, with the exception of payment information and other data requiring special protection under the law, certain data may pass through various networks or devices during transmission and may undergo necessary format adjustments to meet technical compatibility requirements. Payment information will be processed in accordance with applicable payment security standards and the security mechanisms of relevant service providers.

You may not copy, reproduce, resell, or otherwise utilize the content, designs, product information, or services of this website for commercial gain without our prior written consent; however, uses expressly permitted by applicable law are not restricted by this provision.

Headings in these Terms are for convenience only and do not affect the interpretation of the Terms.

Accuracy and Completeness of Website Information

We make reasonable efforts to ensure that product descriptions, prices, inventory status, shipping information, and other content on this website are accurate, clear, and up-to-date. However, errors, omissions, or delays may still occur due to information updates, technical issues, or other objective factors.

Information provided on this website is intended to help you understand the products and related services and should not be construed as professional advice applicable to every situation. Before making a purchase decision, please carefully review the relevant product descriptions, material specifications, dimensions, care instructions, and other important information.

This website may retain certain historical content or past promotional information. Such content is for reference only and does not imply that the relevant products, prices, or offers remain valid.

If we discover obvious errors in product information, we will verify and correct them promptly to the extent permitted by applicable law and contact affected customers if necessary.

Product Information and Usage

Sdhisod offers pipes and related accessories. Products may vary in terms of appearance, dimensions, materials, color, structure, craftsmanship, and care requirements. Please refer to the specific information listed on the respective product page. 

Discrepancies Between Product Images and Actual Items

We make reasonable efforts to display the actual appearance and details of our products; however, slight discrepancies between product images and the actual items may occur due to factors such as lighting, display devices, screen settings, and manufacturing processes. For products made of natural materials, handcrafted items, or those with unique textures, reasonable individual variations in color, texture, or detail may exist. Whether such variations constitute a product defect will be determined based on the product description, actual circumstances, and applicable laws.

Materials, Dimensions, and Accessories

Product materials, dimensions, structure, package contents, and included accessories are subject to the specifications listed on the respective product page. Unless explicitly stated on the product page, it should not be assumed that the product includes all props, accessories, or other items shown in the images. If you have questions regarding materials, dimensions, compatibility, or package contents, please contact us via our customer service email before placing an order.

Product Care and Safe Use

Please use, clean, and store products in accordance with the product instructions and applicable safety guidelines. Pipes and related accessories require care appropriate to their materials and structure; please avoid damage caused by improper cleaning, excessive heat, impact, moisture, or incorrect storage. Damage resulting from improper use, unauthorized modification, neglect, or other causes unrelated to the product itself will be assessed according to the specific circumstances and applicable laws to determine eligibility for return or exchange. This provision does not exclude rights to which consumers are entitled by law.

Product Availability and Sales Restrictions

Certain products may be subject to limitations regarding inventory, production, shipping, import regulations, or other objective conditions. We reserve the right to adjust supply quantities, update product descriptions, or discontinue the sale of specific products, to the extent permitted by applicable law. In the event that a product is unavailable or significant issues arise affecting order fulfillment, we will contact you based on the specific circumstances and applicable laws, and arrange for order cancellation or a refund if necessary.

Changes to Prices, Promotions, and Services

Product prices and applicable currencies displayed on this website are subject to the terms shown on the checkout page or in the order confirmation. Unless otherwise explicitly stated, shipping costs, taxes, and other potential charges will be handled in accordance with the policies published on this website, checkout information, and applicable laws. Product prices, promotional activities, and offer terms are subject to change. Unless otherwise required by applicable law or expressly promised by us, price changes generally do not apply retroactively to orders that have already been confirmed.

Promotional offers may be subject to restrictions regarding validity periods, inventory, eligible products, usage limits, or other specific conditions. Please review the relevant terms before using an offer.

We may modify, suspend, or terminate certain services due to website maintenance, technical issues, security risks, or business adjustments. We will take appropriate measures where reasonably practicable and handle any affected orders or customer rights in accordance with the law.

Orders, Payment, and Account Information

Order Submission and Confirmation

By submitting an order, you are making a request to purchase the corresponding products. Please carefully verify the products, quantities, prices, delivery methods, shipping addresses, and contact details before making payment.

An order submission confirmation page or an automatically generated email does not necessarily constitute final order confirmation. During the order processing stage, we will verify payment status, inventory, delivery information, and other necessary details, and confirm the order in accordance with our actual order processing procedures.

If an order cannot be fulfilled due to insufficient inventory, unsuccessful payment, obvious errors in product information, delivery restrictions, suspected fraud, or other reasonable grounds, we will contact you based on the specific circumstances and applicable laws, and arrange for order cancellation or a refund where appropriate.

Order Cancellation and Modification

If you need to modify products, quantities, or shipping addresses, or cancel an order, please contact us via our customer service email as soon as possible.

Once an order enters the processing, packaging, or shipping stage, modifications or cancellations may be restricted. We will assess how to handle such requests based on the order's actual status and applicable laws. For confirmed orders, these terms do not arbitrarily exclude any cancellation, refund, or other rights to which you are legally entitled.

Payment

You must complete payment using the methods provided on the checkout page that are applicable to your region. Payments may be processed by third-party payment service providers, and specific transaction processes may be subject to the terms of those providers. You must ensure that the payment information submitted is accurate and complete and that you are authorized to use the chosen payment method. If payment fails, is declined, or requires further verification, the order processing time may be extended accordingly. Unless otherwise required by applicable law or relevant payment rules, refunds will be processed in accordance with this website's return and exchange policy and the processing procedures of the relevant payment channels.

Account and Contact Information

You are required to provide truthful, accurate, complete, and up-to-date order and account information. Please promptly update your email address, contact number, billing information, and shipping address to ensure we can process your orders and contact you. If delivery delays, returned shipments, or additional costs arise due to an incorrect address, incomplete information, or failure to update details in a timely manner, we will handle liability matters based on the specific circumstances and applicable law.

Anomalous Orders

To prevent fraud, unauthorized payments, malicious ordering, or other improper conduct, we may conduct necessary verification of anomalous orders. To the extent permitted by applicable law, we may suspend the processing of such orders during the verification period. Any order cancellations or other measures taken will be handled based on the specific situation, order status, and applicable law.

Shipping and Delivery

We may arrange for orders to be shipped from different warehouses and provide delivery services based on product availability, the destination, logistics channels, and relevant regulations.

Order Processing Time

Generally, order processing takes approximately 1–3 business days. Business days exclude Saturdays, Sundays, and applicable public holidays, unless otherwise stated.

Order processing time is distinct from shipping time. Factors such as payment verification, inventory checks, holidays, customs inspections, or other objective circumstances may affect the actual shipment time.

Shipping Methods and Estimated Delivery Times

The free shipping method offered on this website is typically a standard delivery service; specific scope and conditions are subject to the information published on the website and the checkout page.

The estimated transit time for standard delivery is generally 7–14 business days. This timeframe is for reference only and does not constitute a guarantee of a specific delivery date. Actual delivery times may vary depending on the destination, carrier arrangements, customs inspections, weather, holidays, or other uncontrollable factors.

If the product page or checkout page indicates different shipping arrangements, the information specific to the order shall prevail.

Shipping Address

Please ensure that the shipping address is complete and accurate, and that you are able to receive the package. If delivery fails due to an incorrect address, absence of a recipient, refusal of delivery, or other reasons attributable to the recipient, we may need to coordinate with you and the carrier regarding the next steps.

Any resulting costs for re-delivery, return shipments, or other charges will be determined based on the specific cause, this website's policies, and applicable laws.

Customs, Import Duties, and Local Regulations

Orders may be subject to customs, import, product compliance, and other regulatory requirements in the destination country or region. Responsibility for relevant taxes, duties, or customs clearance fees is determined by the information clearly stated at checkout and applicable laws.

If such fees are not explicitly included at checkout, the recipient may be required to pay import duties or other applicable charges in accordance with the laws of the destination.

You are responsible for understanding and complying with regulations regarding the import, possession, and use of the products in the destination. If a product cannot be legally imported or delivered, we will handle the order based on the specific circumstances and applicable laws.

Delivery Issues

In the event of significant delays, loss, shipping damage, or other delivery issues, please contact us via our customer service email as soon as possible. Please provide your order number and relevant supporting documentation so we can verify the issue and assist you.

Shipping Restrictions

Due to international trade regulations, destination import regulations and logistics service restrictions, Sdhisod is temporarily unable to provide product delivery services to some countries or regions. Restricted scope may include but is not limited to the following countries or regions:

Afghanistan, Belarus, Burundi, Cuba, Congo, Iran, Iraq, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela and Yemen.

The list of restricted countries or regions and delivery scope may be adjusted due to changes in applicable laws, international trade compliance requirements, customs regulations or logistics service provider policies. We reserve the right to update relevant restrictions based on actual circumstances.

If your delivery address is in the above areas, or you are not sure whether delivery is supported in your area, please contact us via email to confirm before placing an order. For orders that cannot be fulfilled due to legal regulations or delivery restrictions, we will handle them according to the specific circumstances and applicable laws, and arrange cancellation of the order or refund when applicable.

Returns, Exchanges, and Refunds

We want you to be satisfied with your purchase. Returns, exchanges, and refunds are processed in accordance with the return policy published on this website and applicable laws.

Generally, you may request a return or exchange within 30 days of receiving the product. Items should typically be unused, in good condition, complete with all accessories, and in their original packaging to allow for inspection and eligibility assessment.

If there are quality issues, shipping damage, incorrect items delivered, or other situations for which we are responsible, please contact us promptly. Please provide your order number, photos of the item, and any other information that helps verify the issue. Return shipping costs and handling procedures will be determined based on the specific circumstances and applicable laws.

For returns requested due to personal reasons, the customer is generally responsible for the return shipping costs. For items that do not meet return eligibility criteria, we will advise on the appropriate course of action based on the specific circumstances and applicable laws. Eligible refunds are generally processed within 3–7 business days after the returned item is received and inspected. The time required for the refund to be credited to your account also depends on the original payment method or financial institution and may typically take an additional 5–10 business days.

These terms do not limit any non-excludable rights regarding returns, refunds, or other statutory entitlements granted to consumers under applicable law.

Third-Party Tools and Services

This website may utilize third-party services for payment processing, logistics, website analytics, customer support, or other technical functions.

These third-party services may be subject to their own terms of use, privacy policies, and other rules. We do not make warranties regarding the actions of third-party services that operate independently and are beyond our reasonable control.

If the use of third-party services involves your personal data, we will handle such matters in accordance with this website's privacy policy and applicable laws.

When using third-party services, you should review the relevant service provider's terms and exercise caution when providing necessary information.

Third-Party Links

This website may contain links to third-party websites or services, provided solely for your convenience in accessing information or using related services.

These third-party websites are managed by their respective operators; their content, policies, security measures, and service quality may differ from those of this website. Except as otherwise required by law, we assume no liability for the content or actions of independent third-party websites beyond our statutory obligations.

Please carefully review the terms and privacy policies of third-party websites before conducting transactions or submitting personal data. If you have questions regarding goods or services provided by a third party, please contact the relevant third-party service provider directly.

User Comments, Feedback, and Submissions

If you submit reviews, suggestions, opinions, images, or other content to us, you must ensure that you possess the necessary rights to submit such content and that the content is truthful, lawful, and does not infringe upon the intellectual property rights, privacy rights, or other legal interests of any third party.

Your submitted content must not contain information that is illegal, fraudulent, defamatory, threatening, harassing, discriminatory, or otherwise inappropriate, nor may it contain viruses, malicious code, unauthorized advertising, or spam.

To the extent permitted by applicable law, you grant us a non-exclusive license to use your submitted content for the purpose of displaying, managing, reviewing, and promoting the products and services on this website. The specific scope of this license is subject to the terms clearly communicated at the time of submission; regarding personal data or other legally protected content, we remain bound by applicable laws and this website's privacy policy.

We may review, restrict, or remove content that violates these terms or applicable laws based on reasonable management needs, but we assume no obligation to continuously monitor all user-generated content.

You are responsible for the legality and authenticity of the content you submit. Displaying user comments does not imply our endorsement of all views or statements contained therein.

Personal Data and Privacy

We collect, use, retain, and disclose personal data in accordance with this website's privacy policy and applicable data protection laws.

When you place an order, contact customer service, or use other features of this website, you may be required to provide information necessary for the provision of the relevant services. We will process such information for the relevant purposes and in compliance with applicable laws.

Please read the privacy policy before using this website to understand how we handle personal data, the protective measures we implement, and the rights you may have under applicable laws.

Website Errors, Omissions, and Order Corrections

While we make reasonable efforts to maintain the accuracy of information on the website, errors or omissions regarding product descriptions, prices, inventory, promotional terms, shipping costs, or estimated delivery times may still occur.

Upon discovering an error, we will make reasonable efforts to verify and correct the relevant information promptly. If an error affects an order that has already been submitted or confirmed, we will contact you—to the extent permitted by applicable law—to explain the situation and discuss an appropriate resolution. 

We do not interpret this clause as granting an unconditional exemption from the obligation to fulfill confirmed orders that are affected by obvious pricing errors, inventory errors, or technical malfunctions. Any order cancellation, adjustment, or refund shall comply with applicable laws and the specific circumstances of the transaction.

Prohibited Uses

You may not use this website or its content for the following purposes:

• Violating Hong Kong laws or other applicable laws, regulations, and regulatory requirements;
• Engaging in fraud, unauthorized transactions, or other illegal activities;
• Infringing upon the intellectual property rights, privacy rights, or other legitimate interests of Sdhisod or any third party;
• Uploading or distributing viruses, malware, or other content that may compromise the security of the website and its related systems;
• Unauthorized collection, tracking, sale, or misuse of other users' personal data;
• Sending spam, engaging in phishing, impersonating others, or committing other deceptive acts;
• Scraping website data via automated means, or copying, bulk-downloading, or commercially exploiting website content without permission;
• Interfering with the normal operation of the website, bypassing security measures, or gaining unauthorized access to website systems;
• Submitting false orders, abusing promotional offers, or otherwise harming the legitimate interests of the website, customers, or partners;
• Using the website or products for purposes that violate applicable laws.

If you violate these terms, we may—depending on the nature and severity of the violation and to the extent permitted by applicable law—take measures such as issuing warnings, restricting access, suspending services, cancelling relevant orders, or taking other reasonable actions. Where necessary, we may also report the matter to relevant authorities in accordance with the law.

Intellectual Property Rights

Unless otherwise stated, the text, product descriptions, images, logos, page designs, graphics, and other content on this website are owned by or licensed to Sdhisod (or the respective rights holders) and are protected by applicable intellectual property laws.

You may not copy, modify, publish, disseminate, sell, or otherwise commercially use the relevant content without the prior permission of the rights holder, except as permitted by applicable law.

Purchasing products from this website does not grant you ownership of any trademarks, images, designs, or other intellectual property rights associated with the products. 

If you believe that the content of this website infringes upon your legal rights, please contact us via email and provide information sufficient to identify the relevant content and explain the basis of your rights.

Disclaimer and Limitation of Liability

We make reasonable efforts to ensure the proper operation of this website and related services; however, we cannot guarantee that the website will always be uninterrupted, completely free of technical errors, or unaffected by failures in third-party networks and services.

This website and product information are continuously maintained and updated based on actual circumstances. For important information regarding product use, maintenance, and safety, please refer to the specific product instructions and applicable safety guidelines.

To the maximum extent permitted by applicable law, we shall not be liable for service delays or interruptions caused by events beyond our reasonable control, except where liability cannot be excluded by law.

In the event of losses arising from your breach of these terms, provision of incorrect information, failure to use products in accordance with instructions, or other causes attributable to you, we will determine the corresponding liability based on the specific circumstances and within the limits permitted by applicable law.

Nothing in these terms excludes or limits liability that Sdhisod cannot exclude or limit by law, including consumer rights stipulated by applicable law and other non-excludable statutory liabilities.

Indemnification

If Sdhisod incurs third-party claims, losses, or reasonable expenses due to your breach of these Terms of Service, violation of applicable law, or infringement of third-party legal rights, you shall be responsible—to the extent permitted by applicable law—for the liability arising from your actions that is legally attributable to you.

These terms do not require you to assume liability that you are not legally required to bear, nor do they affect the rights enjoyed by either party under applicable law.

Severability

If any provision of these Terms of Service is determined to be invalid or unenforceable by a court of competent jurisdiction or other competent authority, such provision shall be interpreted or adjusted to the extent permitted by applicable law.

If the relevant provision cannot be effectively enforced, the remaining provisions shall continue to be valid to the extent permitted by law, unless otherwise provided by applicable law.

Termination and Suspension of Service

You may stop using this website at any time. If we have reasonable grounds to believe that you have violated these Terms of Service, pose a fraud or security risk, or that continuing to provide services may violate applicable laws, we may suspend or terminate the relevant services to the extent permitted by applicable law and notify you accordingly.

Termination of services does not affect payments, refunds, order fulfillment, or other rights and obligations that arose prior to termination and remain valid under the law.

Orders confirmed prior to service termination will be processed based on their status, relevant website policies, and applicable laws; service termination does not absolve us of liabilities required by law.

Country or Regional Restrictions and Compliance Requirements

The supply of goods, payment processing, and delivery services on this website may be subject to Hong Kong law, the laws of the destination country or region, international trade restrictions, applicable sanctions, payment service provider rules, and carrier policies.

We may be unable to supply products, accept payments, or arrange delivery to certain countries or regions. Such restrictions are determined based on applicable laws and actual service capabilities.

If an order cannot be fulfilled due to legal restrictions, payment processing limitations, import regulations, or other compliance reasons, we will contact you based on the specific circumstances and applicable laws, and arrange for order cancellation or a refund where appropriate.

You are responsible for ensuring that the purchase, importation, possession, and use of the relevant products comply with applicable regulations in the destination.

Entire Agreement and Reservation of Rights

These Terms of Service, together with the Privacy Policy, Delivery Policy, Return and Exchange Policy, and other policies applicable to the services published on this website, constitute the rules governing your use of the website.

In the event of any inconsistency between policies, interpretation shall take into account the scope of application of the respective policies, specific order details, and applicable laws. No policy shall exclude non-waivable rights granted to consumers under applicable laws.

Our failure to exercise, or delay in exercising, any right under these Terms of Service shall not be deemed a waiver of such right.

Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of Hong Kong.

If you have any questions or disputes regarding products, orders, or the website's services, we recommend that you first contact us via the customer service email address listed in these Terms so that we may attempt an amicable resolution. 

Nothing in these terms limits the right of either party to seek appropriate relief from a court of competent jurisdiction or other authorized body as permitted by law, nor does it exclude any mandatory rights consumers may have under applicable law.

Updates to Terms of Service

We may update these Terms of Service to reflect changes in our business, website functionality, or legal requirements. Updates will be posted on this page, along with the date of the update.

For changes that may materially affect users' rights or obligations, we will notify affected users through appropriate means as required by applicable law.

We recommend that you check this page periodically to stay informed of the currently applicable Terms of Service.

Contact Information

If you have any questions regarding these Terms of Service, your orders, products, or related services, please contact us via the following channels:

Customer Service Email: factor@sdhisod.com

Company Name: FENGDONG TRADE LIMITED

Company Address: UNIT 411E6, 4/F., POLY CENTRE, 15 YIP FUNG ST.,FANLING,

HONG KONG

We will review and respond to your inquiries within a reasonable timeframe. For order-related issues, please provide your order number whenever possible to help us verify and process your request more accurately.