Delivery Information

Sdhisod is committed to providing convenient and reliable delivery services to every customer, ensuring a worry-free shopping experience and keeping you informed about your order's delivery status. Please review the following delivery policy before placing an order to understand our order processing, shipping arrangements, and other relevant details.

Global Delivery

No matter where you are, we want to make it easy for you to shop for the products you love. Sdhisod offers delivery services to customers worldwide; specific delivery areas and available shipping methods are displayed at checkout.

Order Processing and Estimated Delivery Time

Most orders are processed and shipped within 1–3 business days. We offer free standard shipping on all eligible orders, with no minimum purchase requirement.

Processing and shipping times may be extended during holidays or major promotional events due to high order volumes. Once your order has shipped, we will send you tracking information via email so you can monitor your package's progress.

The estimated delivery time is typically 7–14 business days. Actual delivery times may vary based on factors such as the delivery address, shipping service, customs inspections, and local delivery arrangements. Delivery times are estimates only and do not constitute a guaranteed delivery date.

Logistics Partners

To ensure successful delivery, we select appropriate shipping service providers based on the destination country or region, delivery requirements, and current logistics conditions.

Our logistics partners include, but are not limited to, local postal services, UPS, DHL Express, and EMS. The specific carrier will be determined based on the actual shipping arrangements for your order.

Delivery Address and Contact Information

Before submitting your order, please carefully verify your delivery address, postal code, contact number, and other necessary information to ensure everything is accurate and complete.

If a package cannot be delivered, is delayed, or incurs additional costs due to an incorrect address, incomplete information, or the inability to contact the recipient, the customer may be held responsible for the associated consequences and costs.

If you discover an error in your delivery information after placing an order, please contact us as soon as possible. Once an order has entered the shipping or transit process, address modifications may be restricted, and we cannot guarantee that a change can be successfully made.

Customs and Import Duties

For international orders, the destination country or region may levy import duties, VAT, or other related fees in accordance with local laws and regulations.

These fees vary depending on the destination and local customs policies and are typically the responsibility of the recipient. We recommend familiarizing yourself with local import regulations before placing an order to avoid unexpected costs or delays.

Delivery Delays, Lost or Damaged Packages

While we strive to select reliable logistics partners, delays may still occur during transit due to adverse weather, customs inspections, holidays, peak shipping periods, or other uncontrollable factors.

If your package shows no tracking updates for an extended period, is suspected lost, or arrives with visible damage, please contact our customer service team promptly with your order number and a description of the situation.

We will assist you in verifying the shipment status and communicating with the carrier to help resolve the issue effectively based on the specific circumstances.

Contact Us

If you have any questions regarding order processing, tracking, delivery times, or other shipping matters, please feel free to contact us at factor@sdhisod.com.

We typically respond to inquiries within 24 business hours and are committed to providing timely and effective assistance.